Competition throughout the retail and service industries is continually increasing. Successful businesses today not only need to offer a quality product at the right price, but also offer their customers a high level of service. Mystery Shopping is a tool for driving business success. It assists in developing staff skills whilst instilling a culture and work ethos that raises customer service levels and provides a competitive edge.

Mystery Shopping provides you with an opportunity to help improve the customer service offered by businesses throughout Australia. Yours is an important role. The success of Mystery Shopping depends upon your integrity and the client's confidence that your assignments are conducted professionally, honestly and objectively.

Our company does more than just Mystery Shopping, it is also involved in other activities such as conducting a range of audits and other services related to the retail experience.

Welcome to HOED Mystery Shopping. We hope that you will enjoy being a member of our team.

To sign up as a new Mystery Shopper please review the documents below (especially the Shopper Training Manual) and then use the Register link below the login area on the right of this page.

Registration for New Zealand Shoppers.

Please send an email to allocations@hoed.co.nz stating your full name, address, telephone number (home and mobile) and a list of those postcodes that you are willing to shop. You will be contacted by our NZ office soon thereafter.

NZ Office:   P.O Box 87 -007  Meadowbank AUCKLAND 1742  NEW ZEALAND.