You can contact any of the Hoed departments listed below by email with any questions or problems that you may encounter. With this in mind please use this list to identify the correct department.

Please note that office hours are 9am - 5pm AEST/AEDT Monday to Friday. Hoed's offices are not staffed on weekends. The preferred method of contact is via email. Profile changes, eg change of contact details and address, holidays, shopping areas can all be updated on-line by you.

General Contacts

Free Call: 1800 025 121 (please listen to the voice prompts for the appropriate department). NZ Shoppers please DIAL 00 61 2 9934 5460.

Head Office:    Level 1,   Ogilvy House,  72  Christie Street,  St Leonards,   NSW,  2065

Free Fax: 1800 063 279.   NZ Shoppers please DIAL 00 61 2 9934 5461.

Co-ordinators
allocations@hoed.com.au
Contact the Co-ordinators for queries related to assignments allocated to you, eg if you are unable to complete an assignment or you are unsure about any aspect of how to do the Assignment. 

Quality Control
quality@hoed.com.au
Quality Controllers read and edit every questionnaire completed by a shopper. Contact Quality Control for queries arising from the completion of the questionnaires or the entry of the data into the Shopper Portal. 

Follow Up 
followup@hoed.com.au
Some Assignments require follow-up, use this email address to send details of follow up actions.

Accounts and Shoppers
accounts@hoed.com.au
Accounts process shopper payments and fees including travel re-imbursement.  All queries, eg missing expenses, pay etc must be made via email to this address.

Technical Support
support@hoed.com.au
Hoed does not provide technical support by phone. Shoppers experiencing difficulty with the the HOED SHopper Portal may contact Tech Support for advice. Please provide as much information as possible, details of the error message and of course don't forget to include your name and Shopper number.