Training Manual
A Few Words from our Managing Director
Competition throughout the retail and service industries is continually increasing. Successful businesses today not only need to offer a quality product at the right price, but also offer their customers a high level of service. Mystery Shopping is a tool for driving business success. It assists in developing staff skills whilst instilling a culture and work ethos that raises customer service levels and provides a competitive edge.
Mystery Shopping provides you with an opportunity to help improve the customer service offered by businesses throughout Australia. Yours is an important role. The success of Mystery Shopping depends upon your integrity and the client's confidence that your assignments are conducted professionally, honestly and objectively.
Our company does more than just Mystery Shopping, it is also involved in other activities such as conducting a range of audits and other services related to the retail experience but this training manual focusses on Mystery Shopping, one of our major services.
Welcome to HOED Mystery Shopping. We hope that you will enjoy being a member of our team.
Peter Fernie
Managing Director
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About this Training Manual.
This manual has been designed to answer many questions about Mystery Shopping. The success of Mystery Shopping depends on the client's confidence that your assignments are conducted professionally without any disadvantage to the businesses that are being "shopped". We believe that the information in this manual will equip you to handle your Mystery Shopping assignments efficiently and effectively.
Please read it thoroughly and refer to it regularly.
From all of us at HOED Mystery Shopping we wish you the best and sincerely hope that you will enjoy the experience of Mystery Shopping.
Operations Manager
