Accounts process Shopper payments, all queries eg missing expenses, pay etc must be sent by email.
3. Contacting HOED Departments
The on-line application that manages the Account Profiles of Shoppers, the allocation of Assignments and the completion of Questionnaires is called HOED Shopper Portal.
Please note that you can make changes to your Account Profile on-line, eg change of contact details, home address, etc by clicking on your name on the top right hand corner of theHOED Shopper Portal Home Page.
Updating the following details to the Job Allocation Profile can be done on-line at the Home Page at: HOED Shopper Portal.
- Date ranges you are unavailable.
- Locations you are able to work.
- Days and times you cannot work.
If an issue is of an urgent nature please call us on 1 800 025 121. Please note that office hours are 9am - 5pm AEST/AEDT Monday to Friday. Our offices are not staffed on weekends.
When you ring our 1800 025 121 number please press:
| 1. for Job Allocators and Co-ordinators |
| 2. for the Quality Control team |
| 3. for the Accounts team |
| 4. for new Shopper Registrations - shopper governance |
| 5. for the RetailIntel programs. (P&G) |
The preferred method of contact is via email.
We can better attend to your enquiries if you can contact any of the HOED departments listed below by email with any questions or problems that you may encounter. Use the following guidelines to identify the correct department.
Please do not email sales@hoed.com.au or intro@hoed.com.au
Shopper Registration and Governance support@hoed.com.au
Notify Shopper Registration and Governance if you are experiencing difficulties with registration, logging into the Shopper Portal or you are unsure about how to make changes to your contact details, address, holidays, changes to your prefered shopping areas etc.
Co-ordinators allocations@hoed.com.au
Contact the Co-ordinators for queries related to Assignments allocated to you, eg if you are unable to complete an Assignment, if you need to travel you will need prior authorisation or you wish to ask a question about completing an Assignment.
For travel authorisation call 1800 025 121. Do not email for travel authorisation.
Quality Control quality@hoed.com.au
Quality Controllers read and edit every Questionnaire. Contact Quality Control for queries arising from the Questionnaire, eg if you have follow up or are unsure about a question.
Accounts and Personnel accounts@hoed.com.au
Technical Support support@hoed.com.au
HOED does not provide technical support by phone. Shoppers experiencing difficulty with entering data into the HOED Shopper Portal may contact Support for advice. Please provide as much information as possible, details of the error message and of course don't forget to include your name and shopper number.
Follow Up
Some Surveys require follow-up, if so please email followup@hoed.com.au